Return & Refund Policy – Helstr.store

At Helstr Store, your satisfaction is our top priority. If your order isn’t quite right, we’re here to help with a simple and fair return and refund process.

⚠️ Return Eligibility

We gladly accept returns within 30 days of delivery, as long as the following conditions are met:

  • The item must be unused, in its original condition, and returned in its original packaging.
  • A valid proof of purchase (such as your order confirmation or receipt) is required.
  • Customized or personalized products cannot be returned unless they arrive damaged or defective.

❓ How to Request a Return

To start a return, please:

  • Contact our support team at 📧 support@helstr.store with your order number and reason for return.
  • Our team will respond with instructions and, where applicable, a return shipping label.
  • Please ensure the item is securely packaged to prevent damage during return shipping.

Note: Return shipping fees may apply unless the return is due to our error (e.g., wrong item shipped or defective product).

⌛ Refund Timeline

Once we receive and inspect your returned item, we’ll send you an email notification. If your return is approved, your refund will be issued to your original payment method within 5–7 business days.

♻️ Exchanges

We currently do not process direct exchanges. If you’d like a different item:

  1. Return the original item for a refund
  2. Place a new order for the replacement item

💥 Faulty or Damaged Items

If your order arrives damaged or defective, contact us immediately at 📧 support@helstr.store.

Please include:

  • Your order number
  • Photos of the damage or defect
  • A brief description of the issue

We’ll make it right—either by sending a replacement or issuing a full refund, depending on your preference and availability.

❌ Items Not Eligible for Return

The following items cannot be returned:

  • Personalized or custom-made products (unless faulty)
  • Final sale or clearance items
  • Gift cards

🤝Get in Touch

If you have any privacy-related concerns, please contact us:

Business Name: Helstr

Email Address: support@helstr.store

Phone Number: +1 (631) 517-7191

Website: https://helstr.store/

Physical Address: 402 Main Street, Waltham, MA 02452, United States