At Helstr, we are committed to delivering your clothing orders securely and efficiently. Below are the full details of how we handle shipping and processing.
We currently ship across the United States and internationally. All orders are shipped via trusted carriers such as USPS, UPS, or FedEx, depending on your destination and selected shipping method.
Estimated Delivery Time (Standard):
🇺🇸 United States: 7–10 business days (Monday to Friday)
🌎 International: Shipping time varies by destination; please allow additional time for customs processing.
| Type | Timeframe |
|---|---|
| Order Cut-Off Time | Orders placed before 5:00 PM (PST) are processed the same day |
| Processing Time | 1–2 business days (Mon–Fri) |
| Transit Time (U.S.) | 7–10 business days |
If your order is delayed for any reason, we’ll notify you by email.
Once your order ships, a tracking number will be sent to your email. Please allow up to 48 hours for tracking details to update after dispatch.
✅ Be sure to enter your correct email address when placing your order to receive tracking updates.
You may cancel your order before it has been shipped. Once an order has been dispatched, it cannot be cancelled. Please refer to our Return & Refund Policy for details on how to return an item after delivery.
If a package is returned due to an incorrect or incomplete address, the customer is responsible for re-shipping fees. Please double-check your shipping details before confirming your purchase.
If you have any privacy-related concerns, please contact us:
Helstr operates Monday through Friday, 9:00 AM – 5:00 PM (PST).
Business Name: Helstr
Email Address: support@helstr.store
Phone Number: +1 (631) 517-7191
Website: https://helstr.store/
Physical Address: 402 Main Street, Waltham, MA 02452, United States
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